Tools that utilize AI can help eliminate the language barrier, making it unnecessary to hire employees to do the translating. Let’s take a look at how AI can allow for clearer communication when language is an issue.
Seamless Translation
AI capability, can quickly translate content from an email or client inquiry with acute precision. All your agents will have to do is review the translated content to ensure its accuracy. By integrating B2B customer support software into your infrastructure, your agents will have this resource at their fingertips at all times.
Faster Resolution Times
Because AI and machine learning are now lightning fast, the translation gets delivered immediately. No more putting the client on hold or transferring them to an agent who speaks their language. Plus, because AI and machine learning utilizes data in order to adapt, errors will be avoided during the resolution process. This means higher customer satisfaction for global clients.
AI Translation Learns From Your Agents
That’s right, if your configurable customer service software contains AI-powered translation, it will learn from your agents. Machine learning is all about evolution. This technology is able to collect metrics and trends and change the way it operates. In this case, the result is a translation service that keeps getting more and more accurate as it picks up on its own mistakes. For instance, if your agents make corrections to a translation, AI and machine learning will take this data into account and adjust its performance in the future. This could mean picking up on certain vernacular regarding your product used by speakers of a different language.
Break the Language Barrier and Provide Global Service
If your agents are constantly faced with a language barrier, it’s important you address the issue before customer churn occurs. By using AI-powered translation, you can eliminate this problem and confidently serve clients around the world.