SoftImpact

How does artificial intelligence helps to eliminate language barriers?

How does artificial intelligence helps to eliminate language barriers?

July 12, 2022

 

Tools that utilize AI can help eliminate the language barrier, making it unnecessary to hire employees to do the translating. Let’s take a look at how AI can allow for clearer communication when language is an issue.

 

Seamless Translation

AI capability, can quickly translate content from an email or client inquiry with acute precision. All your agents will have to do is review the translated content to ensure its accuracy. By integrating B2B customer support software into your infrastructure, your agents will have this resource at their fingertips at all times.

 

Faster Resolution Times

Because AI and machine learning are now lightning fast, the translation gets delivered immediately. No more putting the client on hold or transferring them to an agent who speaks their language. Plus, because AI and machine learning utilizes data in order to adapt, errors will be avoided during the resolution process. This means higher customer satisfaction for global clients.

 

AI Translation Learns From Your Agents

That’s right, if your configurable customer service software contains AI-powered translation, it will learn from your agents. Machine learning is all about evolution. This technology is able to collect metrics and trends and change the way it operates. In this case, the result is a translation service that keeps getting more and more accurate as it picks up on its own mistakes. For instance, if your agents make corrections to a translation, AI and machine learning will take this data into account and adjust its performance in the future. This could mean picking up on certain vernacular regarding your product used by speakers of a different language.

 

Break the Language Barrier and Provide Global Service

If your agents are constantly faced with a language barrier, it’s important you address the issue before customer churn occurs. By using AI-powered translation, you can eliminate this problem and confidently serve clients around the world.



LET’S START A NEW PROJECT TOGETHER!



4 Days ago

The term IoT, or the Internet of Things, refers to a group of connected devices and technologies that facilitate communication between devices and the cloud, as well as between the devices themselves. Thanks to the advent of affordable computer...

August 01, 2022

Billionaire Elon Musk's SpaceX has launched thousands of satellites. These satellites come within the framework of the "Starlink" project, which aims to provide high-speed Internet services from space, reaching remote areas on Earth.

July 26, 2022

After a large wave of criticism and warnings about the danger of some of its content to young people, the "TikTok" application launched two features that allow parents to control their children's accounts, in terms of reducing the...

July 22, 2022

A recent analysis by anti-fraud and cyber security firm Seon found that cyber-attacks have nearly doubled since last year.

July 20, 2022

Meta Platforms, the parent company of Instagram, said the site will launch a new feature that will allow its users to buy from small businesses through direct messages.

Load More Load More
Softimpact. All Rights Reserved © 2022 | Privacy Policy

GET IN TOUCH

SITEMAP

© 2022, Softimpact. All Rights Reserved | Privacy Policy

COME FOR A CHAT
COFFEE ON US...

Aamal Center, 6th floor,
Barbar Abou Jaoude Street
Jdeideh Highway - Lebanon
Contact Phone Tel: +961 1 890 888
Fax: +961 1 890 999
2, Genevis Street,
GENEVA COURT, Flat 301
3116 Limassol - Cyprus
Contact Phone Tel: +357 25 338 379
Fax: +357 25 338 379

FOLLOW US ON