SoftImpact

Studies have proven that Live Chat can increase your sales by 16%

Studies have proven that Live Chat can increase your sales by 16%

January 10, 2020

Although live chats are not face-to face chats, but a new study have found that they actually help increase sales and boost profits.

The study was done in the University of Indiana and University of Washington. They analyzed data from the giant e-commerce website “Alibaba”.

The results in 15.9 % increase in purchase profitability when human interaction interfered. The fact that buyers cannot speak to the store’s agent, leads to uncertainty about product quality and seller credibility.

With live chat tools, vendors will be able to communicate in real time with all customers.

In the e-commerce business, feedbacks are collected after each transaction.

Study researcher Yong Tan from the University of Washington said that sellers with limited feedbacks can benefit a lot more from live chat, which will help them boost sales and gain customers trust.

Contact us to discuss your ecommerce project and the integration of live chat tools on your website.



LET’S START A NEW PROJECT TOGETHER!



September 12, 2022

In the midst of the many updates that Instagram is working on, with the fierce competition that it is experiencing these days with the B-Real application, the most popular platform is studying a new way in which creators can make money by...

September 06, 2022

Meta has been fined nearly $400 million for breaching European Union data protection laws over its handling of children's data on Instagram, the latest in a series of moves by authorities in Europe and the United States to crack down on...

August 24, 2022

Instagram Reels is a form of content that allows you to create and share attractive short videos of (3), (15) and (60) seconds duration, with different effects and sounds, unlike Instagram Stories, which disappear after 24 hours.

August 12, 2022

The term IoT, or the Internet of Things, refers to a group of connected devices and technologies that facilitate communication between devices and the cloud, as well as between the devices themselves. Thanks to the advent of affordable computer...

August 01, 2022

Billionaire Elon Musk's SpaceX has launched thousands of satellites. These satellites come within the framework of the "Starlink" project, which aims to provide high-speed Internet services from space, reaching remote areas on Earth.

Load More Load More
Softimpact. All Rights Reserved © 2022 | Privacy Policy

GET IN TOUCH

SITEMAP

© 2022, Softimpact. All Rights Reserved | Privacy Policy

COME FOR A CHAT
COFFEE ON US...

Aamal Center, 6th floor,
Barbar Abou Jaoude Street
Jdeideh Highway - Lebanon
Contact Phone Tel: +961 1 890 888
Fax: +961 1 890 999
2, Genevis Street,
GENEVA COURT, Flat 301
3116 Limassol - Cyprus
Contact Phone Tel: +357 25 338 379
Fax: +357 25 338 379

FOLLOW US ON