Chat with Softimpact

SoftImpact

Studies have proven that Live Chat can increase your sales by 16%

Studies have proven that Live Chat can increase your sales by 16%

January 10, 2020

Although live chats are not face-to face chats, but a new study have found that they actually help increase sales and boost profits.

The study was done in the University of Indiana and University of Washington. They analyzed data from the giant e-commerce website “Alibaba”.

The results in 15.9 % increase in purchase profitability when human interaction interfered. The fact that buyers cannot speak to the store’s agent, leads to uncertainty about product quality and seller credibility.

With live chat tools, vendors will be able to communicate in real time with all customers.

In the e-commerce business, feedbacks are collected after each transaction.

Study researcher Yong Tan from the University of Washington said that sellers with limited feedbacks can benefit a lot more from live chat, which will help them boost sales and gain customers trust.

Contact us to discuss your ecommerce project and the integration of live chat tools on your website.



LET’S START A NEW PROJECT TOGETHER!



November 25, 2024

The future of programming languages looks promising, as emerging technologies and evolving needs continue to drive the creation of more powerful, efficient, and reliable languages. Over the next decade, we expect several key trends and developments...

October 28, 2024

As we move further into the 21st century, innovation is no longer confined to Silicon Valley. Companies and startups around the globe are addressing critical challenges like cancer treatment and water scarcity, marking a new era of invention. While...

October 24, 2024

The fiercely independent, "one-person focus group" co-founder of Apple gave some unexpected suggestions. You can most likely identify if you are an entrepreneur. Being self-sufficient is one of the reasons people launch their own...

October 14, 2024

Tesla recently held its We Robot event, where the company founder and CEO revealed the latest AI Optimus humanoid robot update. This innovation promises to redefine the role of technology in everyday life for a reasonably competitive price,...

October 09, 2024

In times of conflict, businesses face unprecedented challenges. From disrupted supply chains to communication breakdowns and physical safety concerns, maintaining operations in the midst of turmoil requires adaptability, foresight, and the right...

Load More Load More
Softimpact. All Rights Reserved © 2024 | Privacy Policy

GET IN TOUCH

SITEMAP

© 2024, Softimpact. All Rights Reserved | Privacy Policy

COME FOR A CHAT
COFFEE ON US...

Aamal Center, 6th floor,
Barbar Abou Jaoude Street
Jdeideh Highway - Lebanon
Contact Phone Tel: +961 1 890 888
Fax: +961 1 890 999
2, Genevis Street,
GENEVA COURT, Flat 301
3116 Limassol - Cyprus
Contact Phone Tel: +357 25 338 379
Fax: +357 25 338 379

FOLLOW US ON