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Softimpact launches it’s newly designed and developed IAN Assist mobile application

July 19, 2023

In a world that thrives on constant mobility, where journeys span across continents and adventures await at every turn, Softimpact has once again proven its dedication to innovation and customer-centric solutions with its latest breakthrough - IAN Assist mobile app business analysis, design and development.


IAN Assist is proudly recognized as a valued sister company of Mideast Assistance. Together, they form a strong alliance committed to delivering exceptional services and unparalleled support to their clients. 

The much-anticipated launch of the IAN Assist mobile app showcases Softimpact's prowess in software development, aiming to redefine the way travelers experience assistance services during their expeditions. As a comprehensive travel insurance assistant, IAN Assist offers an array of features designed and developed  to enhance every aspect of the travel experience, making the communication with the assistance call center smoother, faster, and more efficient.


Let's dive into the main features that make IAN Assist app a game-changer for globetrotters worldwide:


Smooth Chat with Assistance Functionality


Communication is key, and in an interconnected world, staying in touch has become second nature. IAN Assist like WhatsApp and other instant messaging platforms offers travelers a smooth chat experience. Softimpact has developed the app in a way that travelers can send messages, voice notes, images through instant camera or from the mobile library, current location and files to the support team in real-time. With IAN Assist app, you'll receive instant notifications when the consultant responds to your request, ensuring timely and efficient communication. 


This convenient chat functionality ensures that travelers can stay connected, informed, and empowered throughout their journey. Whether it's sharing essential documents, receiving timely updates, or seeking insurance continuous support, IAN Assist's chat feature becomes an indispensable tool that keeps travelers at the forefront of their travel insurance.




Hassle-Free Claim Submission


Travel can be unpredictable, and unforeseen events may occasionally disrupt even the most meticulously planned trips. During such moments, the last thing travelers need is the hassle of tedious claim submissions. With IAN Assist, Softimpact has ingeniously streamlined the process, transforming claim submission into a swift and straightforward endeavor. The app's intuitive interface empowers travelers to submit claims with ease, right at their fingertips and instantly sending documents and images from their instant camera or mobile library. From travel insurance claims to reimbursement requests, IAN Assist, a valued sister company of Mideast Assistance, ensures that travelers can navigate through the process easily, saving valuable time and energy for more enjoyable time of their journey.




Real-Time Support with a Dedicated Consultant


In the world of travel, time is of the essence, and access to immediate support can make all the difference. Recognizing this crucial need, IAN Assist brings travelers direct access to a dedicated call-center team through a simple tap on their mobile devices. Whether seeking a travel insurance, medical insurance, personal insurance or billing details,  IAN Assist guarantees real-time support. No more waiting searching for mobile number and navigating through complex phone menus - with IAN Assist, travelers can rest assured that a helping hand is only a dial away directly from the app.


Official Claims Revisions and chat history sessions:
IAN Assist mobile application simplified the process of updating travel insurance claims, eliminating paperwork and going green and lengthy procedures. With just a few taps, you can easily submit revisions for your insurance, stay informed with real-time updates and status, and travel with confidence knowing your coverage is up-to-date. In addition to Chat History Sessions that keeps track of your conversations, ensuring smooth communication and personalized assistance.

IAN Assist: Your Trusty Travel Insurance Companion


IAN Assist stands as a testament to Softimpact's commitment to delivering exceptional solutions tailored to the needs of modern-day travelers. IAN Assist mobile app offers a reliable and efficient experience that sets new standards for travel assistance. The app's user-friendly interface, coupled with its robust features, showcases Softimpact's expertise in crafting tailor-made solutions as per the client's needs.


The IAN Assist mobile application is now available for download on both Android and iOS platforms. Whether you're a frequent jetsetter or an occasional explorer, IAN Assist is your trusted travel insurance assistant companion, offering a stress-free and enjoyable journey every step of the way.


This is the initial stage of the app as we are introducing a range of essential services to enhance the travelers experience. But hold tight, there's much more! We are already hard at work developing additional features and services that will be rolled out in the upcoming phases. Our commitment is to continually improve and expand our services, ensuring that all travelers have access to an ever-growing array of tools and resources. Stay tuned for the remarkable advancements that lie ahead!


At Softimpact, we combine innovation and expertise to create mobile apps that drive results for your business.


Contact us now!



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